Common Issues Encountered

For Assessors

> I forgot my PIN and Login details

Check your email with the subject, “Entrada PIN and Login for Faculty” to retrieve your PIN and login details. Click here to download the user guide.

> I did not receive email notification for assessment reminders

Contact your administrator to provide Entrada Support team your hospital email address or NUS email address to be updated on Entrada

> I am unable to locate Undergraduate Medicine events

If you have been assigned to teach both Undergraduate Medicine and Postgraduate Nursing, click on "faculty" under My Organisations to toggle your view

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Assessments

> How to add my colleague to view a distribution

Edit the distribution and go to Authorship section to add your colleague as author of the distribution

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> How to extend deadline for distributions

  • Check in with Assessment Team for the author of the distribution 
  • Distribution deadlines should only be adjusted by the author of the distribution
  • Extend the End Date of the distribution to extend the deadline for distributions

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> Student unable to locate assessor’s name in drop-down list of assessors

 

> Student unable to retrigger assessment that has not been completed by assessor

  • Advise Student to “Remove Task” of the previous assessor from “Tasks waiting for Assessor” under Assessment & Evaluation
  • Retrigger and select the correct assessor

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